Why do I have to accept a security prompt?

This will enable you to watch the Vividas video. Accepting the security prompt allows the signed and verified video software to run on your computer.

The security prompt didn’t pop up. Why?

The security prompt may not pop up for a number of reasons...

You will generally be asked to give permission to run the Vividas video player software ‘once only’ or ‘every time’ (depending on type and version of your browser). If you have selected ‘every time’ on a security prompt in the past, then the security prompt won’t appear on subsequent visits and you will go straight to the launch page.

Does the Vividas player get stored on my computer?

Yes. It is very small - only 350 kB. Generally the Vividas player is not installed, it is simply copied to your hard drive for future use.

How do I remove all Vividas software from my computer?

The Vividas player is very small – only 350 kB. The vividas streaming player uses three separate methods of "instantiating" (read running) itself, to get the vividas video experience. Each method comes with a different removal technique.

Removing the Vividas player, if the Sun JVM (Java Virtual Machine) is the method of executing applets;

1. Close all browsers using Vividas content, actually heck - make it easier on yourself, and just close all of them.
2. In Windows Explorer navigate to the folder <%temp%>/.viv and delete it.

For example: c:\Documents and Settings\Your Name\Local Settings\Temp\.viv. This removes all the vividas cached files.

To remove the certificate (if you've clicked "accept always")

Click "Start" -> " Settings" -> "Control Panel". Select the "Java" Control Panel Applet, and the next few clicks depend on whcich version of the SUN JRE (Java Runtime Environment) you are using.

For Sun Java 1.5, Click on the "Security" Tab, click the "certificates" button, select the certificate "Vividas Europe Limited" and click "Remove". Confirm your selection.

Removing the Vividas player, if the Microsoft JVM is the method of executing applets;

1. Again close all the browsers.
2. In Windows Explorer navigate to the folder <%userprofile%>/.viv and delete it.

For example: c:\Documents and Settings\YourName\.viv. This removes all the vividas cached files.

To remove the certificate (if you've clicked "accept always")

Open up internet explorer, click "tools" -> then "internet options".
Select the "Content" tab, click the "certificates" button, scroll along to the "trusted publishers", select the "vividas europe limited" certificate, and click "remove". Accept their warning prompt.

Removing the Vividas player, if ActiveX/OCX is the method of executing applets;

1. Again close all the browsers.
2. In Windows Explorer, navigate to the "%SystemRoot%/Downloaded Program Files" folder. On most systems it is the "C:\WINDOWS\Downloaded Program Files" folder. In there the "VPlayer Control" objects need to be right clicked and then "removed". This has to happen to all the VPlayer control in this folder.

Note: This folder can get a bit touchy, and refuse to remove things - especially if you try and do it too quickly. If you navigate away to another folder, and then come back to this folder, it should work properly.

3. In Windows Explorer navigate to the folder <%temp%>/.viv and delete it.

For example: c:\Documents and Settings\YourName\Local Settings\Temp\.viv. This removes all the vividas cached files.

To remove the certificate (if you've clicked "accept always")

Open up internet explorer, click "tools" -> then "internet options". Select the "Content" tab, click the "certificates" button, scroll along to the "trusted publishers", select the "vividas europe limited" certificate, and click "remove". Accept their warning prompt.

For Macintosh;

1. Again, close all the browsers.
2. Navigate to the home folder, and delete the .viv folder.

To remove the certificate;

open a finder window select "Applications" -> "Utilities" -> "Java" -> settings, then click on the "Security" Tab, click the "certificates" button, select the certificate "Vividas Europe Limited" and click "Remove". Confirm your selection.

Why is the video pausing (buffering)?

Buffering can occur for the following reasons:

• The connection speed you chose (HIGH, MEDIUM or LOW) is faster than your actual internet connection
• You have other programs accessing the internet
• You have a wireless connection that is slowing the data rate
• Your connection is being slowed during a peak internet usage time

From the video simply...

1. press ESC.
2. close any other programs accessing the internet.
3. select a lower connection speed.
4. continue watching.

Why doesn’t the video play at all?

Please go to the technical support page for more information

Why can’t I hear anything?

First check that your speakers are connected, turned on and the volume is up.Next check your headset, if you have one plugged into your computer. If you still don’t hear anything then you may not have a soundcard in your computer.

My browser quits unexpectedly when launching the video

Please restart all instances of your browser on your computer and try again. If that does not resolve the issue, then the most likely scenario is that you simply need to update your internet browser. Click on the name of your internet browser below to download the latest updates.

• Internet Explorer
• Mozilla Firefox
• Opera
• Safari

If the video still doesn’t play, please visit the Vividas Streaming Support Page.

My computer says I'm using the wrong version of java. Why and what should i do ?

This is usually because your computer has installed more than one version of Java and doesn't know which version to use. To fix this you need to disable the Sun version of Java in your Internet Explorer browser. To do this, go to Tools > Internet Options > Advanced > Untick all the boxes under Java (Sun) "Use JRE (your version number)". There is no need to restart your computer, but you will need to close all instances of your browser.

I use Firefox, Why can't I play the trailer?

You also need to install Java. You can do this from www.java.com

What browser extension software is required to watch Vividas Video?

The Vividas player runs on almost all windows based Cs in this world, and mostly using the java technology, as the way to launch the video. Where Java is not installed, ActiveX is used as the fail over option. The main software combinations are:

Windows(>2000) + Internet Explorer (>5.5) requires Sun Java (>1.4), Microsoft Java (latest) or ActiveX Install
or
Windows(>2000) + Firefox(>1.0) requires Sun Java(>1.4)
or
Mac(>1.3) + Safari(> 1.2.4) requires Sun Java (installed by default)
or
Mac(>1.3) + Firefox(>1.5) requires Sun Java (installed by default)

When I watch a video, I get the message
"Failed content Check" (C) or "Unable to play video from this location" (Mac)?

The Vividas player communicates with a server via http, and authenticates your playback. For this reason, all communication from the web-browser must be permitted. Blocking any of this traffic ( i.e with a personal firewall) will cause the video to stop playing.

What do each of the playback controls do?

The SPACE BAR pauses the video and resumes play.
ESC closes the video and presents you with various options.

On some videos users have additional controls onscreen:

PAUSE pauses the video.
PLAY resumes playback of the video.
SKIP BACK jumps back approximately 10 seconds and pauses (up to 5 minutes in total)
SKIP FWD jumps forward approximately 10 seconds and pauses (only as far as the video has loaded)
HELP/EXIT closes the video and presents you with various options.

How do I pause the video?

Both Mac and C users may press the SPACE BAR to pause and press the SPACE BAR again to resume play. C users have additional controls onscreen.

How do I stop the video?

Users may press the SPACE BAR to pause or press ESC to leave the video.

Can I skip to chapters?

No. You can however skip forward and backwards in 10 second increments, within the area that has loaded.

What is my connection speed?

Your connection speed is determined by your Internet Service Provider (ISP). Your connection speed may also be affected by a slow wireless connection, other programs you have open that are accessing the internet, or overall peak internet usage.

What are the low, medium, high and dialup buttons for?

These buttons allow you to select the video quality based on your internet connection speed. When you select the correct speed, you will be able to view the trailer/video without any buffering (pausing).

Low - approx 220kbps and is suitable for a 256k (download) DSL connection to the Internet.

Medium - approx 440kbps and is suitable for a 512k (download) DSL connection to the Internet.

High - approx 740kbps and is suitable for 1500k+ (download) DSL or DOCSIS cable modem connection to the Internet.

HD - approx 1200kbps and is suitable for 2000+ (download) DSL or DOCSIS cable modem connection to the internet.

What happens if my internet cap is exceeded?

Check your ISP contract. You may be charged excess data fees, or your internet connection may slow down.

PLEASE NOTE - At any point in the video, you can press ESC, select a different speed and keep watching.

Why is the video pausing (buffering)?

Buffering can occur for the following reasons:

• The connection speed you chose (HIGH, MEDIUM or LOW) is faster than your actual internet connection
• You have other programs accessing the internet
• You have a wireless connection that is slowing the data rate
• Your connection is being slowed during a peak internet usage time

From the video simply...

1. press ESC.
2. close any other programs accessing the internet.
3. select a lower connection speed.
4. continue watching.

Why can ’t I watch a feature length video on my dialup connection?

Dialup connections aren’t fast enough or reliable enough to handle a feature length video.

How big are the video files?

HD (1200 kbps) = 9MB per minute.
High (740 kbps) = 5.5MB per minute.
MEDIUM (440 kbps) = 3.3MB per minute.
LOW (220 kbps) = 1.65MB per minute.

Do the video files get stored on my computer?

The video files do NOT get stored on your computer. They are progressively downloaded in RAM memory and progressively discarded.