Support

Welcome to the Vividas Support pages. Here you will find Frequently Asked Questions and General Streaming support topics. For further and specific support you can visit our forum. For information on the vivPlayer install process and browser support please see the FAQ section.

Helpful Links

PLAYER NOT WORKING?
If you have played vividas before and are experiencing difficulties you may need to update your player manually by clicking here then restart your browser AFTER you have finished the installation.

Ready?

Ensure you are Vividas Ready for all HD videos and webcasts powered by Vividas.

Connection speed

Don’t know your connection speed? Test your download speed via Speedtest.net.

Minimum System Requirements

PC
Minimum system requirements
256MB RAM
Pentium III 500MHz
Windows XP
Hardware accelerated Graphics card

Recommended system requirements

512MB RAM or better
Pentium III or better CPU 1000MHz or better CPU clock speed.
Accelerated Graphics card, with at least 16MB of memory
HD frame sizes and higher bit rate clips play best on machines with clock
speeds in excess of 2.3GHz
Software requirements

Operating System:
Microsoft Windows XP, Vista and Windows 7
32 and 64 bit operating system variants are supported.

Browsers:
Firefox 3.6.latest or better
Chrome (latest)
Internet Explorer 6 (fully patched) or better
Opera 11.0 or better
(May work in other browsers, however these are untested)

Internet Explorer additional requirements:
ActiveX Installation Enabled ~ or ~ Sun Java (latest) installed

Mac
Minimum system requirements
512MB RAM
G4 500MHz
OS X Version 10.4 or later

Recommended system requirements

1G RAM
G5 or better CPU (Intel CPU recommended)
1.5GHz or better CPU clock speed
Accelerated Graphics card, with at least 10MB of memory
Software requirements:

Operating System:
OSX version 10.4 or better (with all current patches)

Browsers:
Firefox 3.6 and above are supported
Chrome (latest)
Safari 4 and above are supported
Opera 11.5 and above.
Camino 2.x is supported

Exceptions:
Firefox 3.6 only on PPC OS X is supported
Camino is not supported on PPC OS X
Chrome is not supported on Intel OS X 10.5 but is supported on later versions